Merchants come first at Groupon. As the pioneers of social commerce, we feel it's our responsibility to educate merchants so they have the most satisfying Groupon experience possible with the highest return on investment. Here are a few of the ways we work with merchants to ensure success.
Deal Preparation
We collaborate with you to structure a deal that delivers on perfomance goals, expectations and service limitations.
We work with you to calculate the optimal number of Groupon customers relative to regular traffic; calculators are customized to address specific dynamics of key industries (eg, restaurant table turn rate, therapists on staff, etc.)
We host regular
online information-sharing sessions to prepare merchants for what to expect the day of the feature, the first few weeks of redemption -- all the way through Groupon expiration.
We provide
online tools to make it easy to redeem and track Groupons, as well as iPhone and Android redemption applications.
Day of Feature Support
We'll prepare you for the
day of your feature with advice on phone support, website readiness and discussion board practices.
Ongoing Consultation
We offer
advice on ways to convert Groupon customers to your own -- from collecting email addresses on-site to ongoing communications to build strong relationships.
With thousands of deals delivered on behalf of our merchants, we have the experience to advise you on how best to handle situations that may arise during the course of your promotion.
Our
two-way ratings feature allows merchants to identify problem customers so we can address issues quickly and prevent them from receiving Groupon emails. Consumers can also also recognize merchants for a superior Groupon experience.
We'll monitor your campaign success and do everything we can to deliver satisfaction and recommend deal structure modifications, if necessary, for subsequent features. Over the long-term we intend to develop a partnership that constantly addresses your ever-changing merchant needs.
Groupon customers are great. We realized they spend more than our regular customers!Aaron Palm, SFIEC
